Flat shipping fee: $29.00, except for TW, TH, SG, HK, MY, where the fee is $23.00.
Shipping Info: Items will be dispatched within 7-10 days (excluding weekends and holidays).
The items will be packed in a FedEx box, not the signature NouNou box.
Exchange and Return
All product returns and refund requests are exclusively processed through email.
Please send an email within 5 days of receiving the product, including your order number and reason for return, to us. We will assist you via email (email: nounou@lesconil.kr). For products after this period, returns or exchanges are not possible unless there are direct quality-related reasons for the product.
In the case of cancellations or size exchanges not related to product defects, the customer may be responsible for round-trip shipping fees.
Once an item(s) is shipped, we do not accept returns caused by a missed delivery or tax issues. (Please check your local tax regulations.)
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Nounou’s Holliday
Due to the Korean New year holiday, orders placed from 2 PM on January 24th to midnight on January 30th will be shipped sequentially starting from January 31st.
Both the Hannam Store and online customer service will be closed during the holiday (Jan 28th~30th).
